{"id":29957,"date":"2025-10-31T14:26:31","date_gmt":"2025-10-31T11:26:31","guid":{"rendered":"https:\/\/punicaa.com\/%d8%b3%d9%8a%d8%a7%d8%b3%d8%a7%d8%aa-%d8%a8%d9%88%d9%86%d9%8a%d9%83%d8%a7\/"},"modified":"2026-04-18T23:07:55","modified_gmt":"2026-04-18T20:07:55","slug":"punica-policies","status":"publish","type":"page","link":"https:\/\/punicaa.com\/en\/punica-policies\/","title":{"rendered":"punica Policies"},"content":{"rendered":"\r\n<h2><span style=\"color: #1b1919; font-size: 28px;\">punica Policies<\/span><\/h2>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>\r\n<h2 data-section-id=\"1518ocy\" data-start=\"99\" data-end=\"136\">Punica Return &amp; Exchange Policy<\/h2>\r\n<p data-start=\"138\" data-end=\"317\">At Punica, we always strive to provide high-quality healthy products, and your satisfaction is very important to us. That\u2019s why we have created a clear return and exchange policy.<\/p>\r\n<h2 data-section-id=\"198tn2l\" data-start=\"324\" data-end=\"358\">1. Return &amp; Exchange Conditions<\/h2>\r\n<p data-start=\"360\" data-end=\"459\">Customers are eligible to request a return or exchange within <strong data-start=\"422\" data-end=\"433\">14 days<\/strong> from the date of receipt.<\/p>\r\n<p data-start=\"461\" data-end=\"481\">The product must be:<\/p>\r\n<ul data-start=\"482\" data-end=\"565\">\r\n<li data-section-id=\"d4o7jo\" data-start=\"482\" data-end=\"492\">Unused<\/li>\r\n<li data-section-id=\"edv806\" data-start=\"493\" data-end=\"505\">Unopened<\/li>\r\n<li data-section-id=\"1l0444r\" data-start=\"506\" data-end=\"535\">In its original condition<\/li>\r\n<li data-section-id=\"1nn5qyv\" data-start=\"536\" data-end=\"565\">In its original packaging<\/li>\r\n<\/ul>\r\n<br \/>\r\n<h2 data-section-id=\"1xwcijn\" data-start=\"572\" data-end=\"601\">2. Non-Returnable Products<\/h2>\r\n<p data-start=\"603\" data-end=\"700\">Due to the nature of food products, returns or exchanges are not accepted in the following cases<\/p>\r\n<ul data-start=\"702\" data-end=\"911\">\r\n<li data-section-id=\"ej9ky\" data-start=\"702\" data-end=\"745\">If the product has been opened or used.<\/li>\r\n<li data-section-id=\"snu2b4\" data-start=\"746\" data-end=\"816\">If the product is damaged due to improper storage by the customer.<\/li>\r\n<li data-section-id=\"9w0t00\" data-start=\"817\" data-end=\"911\">Products purchased on sale or promotional offers (unless there is a manufacturing defect).<\/li>\r\n<\/ul>\r\n<br \/>\r\n<h2 data-section-id=\"1iaoj74\" data-start=\"918\" data-end=\"945\">3. Eligible Return Cases<\/h2>\r\n<p data-start=\"947\" data-end=\"1004\">Returns or exchanges are accepted in the following cases:<\/p>\r\n<ul data-start=\"1006\" data-end=\"1118\">\r\n<li data-section-id=\"jag3q1\" data-start=\"1006\" data-end=\"1049\">The product arrives damaged or expired.<\/li>\r\n<li data-section-id=\"1suxg6i\" data-start=\"1050\" data-end=\"1078\">Wrong product delivered.<\/li>\r\n<li data-section-id=\"4uj22q\" data-start=\"1079\" data-end=\"1118\">Manufacturing or packaging defects.<\/li>\r\n<\/ul>\r\n<br \/>\r\n<p data-start=\"1120\" data-end=\"1240\">\u26a0\ufe0f In these cases, please contact us within <strong data-start=\"1164\" data-end=\"1176\">48 hours<\/strong> of receiving the order and provide clear photos of the product.<\/p>\r\n<h2 data-section-id=\"1mz95g8\" data-start=\"1247\" data-end=\"1269\">4. Return Procedure<\/h2>\r\n<p data-start=\"1271\" data-end=\"1323\">Customers can contact our customer service team via:<\/p>\r\n<ul data-start=\"1324\" data-end=\"1363\">\r\n<li data-section-id=\"1vrnb2o\" data-start=\"1324\" data-end=\"1336\">WhatsApp<\/li>\r\n<li data-section-id=\"1i0gtyc\" data-start=\"1337\" data-end=\"1346\">Email<\/li>\r\n<li data-section-id=\"1xj6gvv\" data-start=\"1347\" data-end=\"1363\">Contact page<\/li>\r\n<\/ul>\r\n<br \/>\r\n<p data-start=\"1365\" data-end=\"1407\">After reviewing and approving the request:<\/p>\r\n<ul data-start=\"1408\" data-end=\"1531\">\r\n<li data-section-id=\"1rdu80q\" data-start=\"1408\" data-end=\"1444\">The product will be replaced, or<\/li>\r\n<li data-section-id=\"ed66e8\" data-start=\"1445\" data-end=\"1531\">A refund will be issued within <strong data-start=\"1478\" data-end=\"1500\">7\u201314 business days<\/strong> using the same payment method.<\/li>\r\n<\/ul>\r\n<br \/>\r\n<h2 data-section-id=\"gkj6gp\" data-start=\"1538\" data-end=\"1557\">5. Shipping Fees<\/h2>\r\n<ul data-start=\"1559\" data-end=\"1723\">\r\n<li data-section-id=\"1g3r6yz\" data-start=\"1559\" data-end=\"1625\">If the error is from Punica: Punica covers all shipping costs.<\/li>\r\n<li data-section-id=\"bjysvd\" data-start=\"1626\" data-end=\"1723\">If the customer requests an exchange without a defect: the customer bears the shipping costs.<\/li>\r\n<\/ul>\r\n<br \/>\r\n<h2 data-section-id=\"3egq0e\" data-start=\"1730\" data-end=\"1749\">6. Punica Rights<\/h2>\r\n<p data-start=\"1751\" data-end=\"1865\">Punica reserves the right to refuse any return or exchange request that does not comply with the above conditions.<\/p>\r\n<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p><!-- \/wp:post-content --><\/p>\r\n<p><!-- wp:kadence\/advancedheading {\"uniqueID\":\"9_f08deb-91\",\"markBorder\":\"\",\"markBorderStyles\":[{\"top\":[null,\"\",\"\"],\"right\":[null,\"\",\"\"],\"bottom\":[null,\"\",\"\"],\"left\":[null,\"\",\"\"],\"unit\":\"px\"}],\"tabletMarkBorderStyles\":[{\"top\":[null,\"\",\"\"],\"right\":[null,\"\",\"\"],\"bottom\":[null,\"\",\"\"],\"left\":[null,\"\",\"\"],\"unit\":\"px\"}],\"mobileMarkBorderStyles\":[{\"top\":[null,\"\",\"\"],\"right\":[null,\"\",\"\"],\"bottom\":[null,\"\",\"\"],\"left\":[null,\"\",\"\"],\"unit\":\"px\"}],\"htmlTag\":\"p\"} \/--><\/p>\r\n<p><!-- wp:heading --><\/p>\r\n<h2 data-section-id=\"1bffvmd\" data-start=\"83\" data-end=\"124\">Return &amp; Exchange Request Procedure<\/h2>\r\n<p data-start=\"126\" data-end=\"339\">Contact our customer service via WhatsApp:<br data-start=\"168\" data-end=\"171\" \/>Provide your order number and product images (if there is any damage).<br data-start=\"241\" data-end=\"244\" \/>Our team will contact you to confirm the request and arrange product pickup from your doorstep.<\/p>\r\n<h2 data-section-id=\"1aldcy4\" data-start=\"346\" data-end=\"366\">\u00a0Privacy Policy<\/h2>\r\n<p data-start=\"368\" data-end=\"544\">Your privacy is very important to us.<br data-start=\"405\" data-end=\"408\" \/>We use your personal data only to provide you with the best service, such as order delivery or communication regarding your purchases.<\/p>\r\n<p data-start=\"546\" data-end=\"685\">We do not share your data with any third party except when necessary (such as shipping companies).<br data-start=\"644\" data-end=\"647\" \/>All your data is kept safe and secure.<\/p>\r\n<h2 data-section-id=\"7oji8u\" data-start=\"692\" data-end=\"713\">Delivery Policy<\/h2>\r\n<p data-start=\"715\" data-end=\"845\">We deliver orders through trusted shipping companies.<br data-start=\"768\" data-end=\"771\" \/>A person must be available at the provided address to receive the order.<\/p>\r\n<p data-start=\"847\" data-end=\"974\">If delivery is not completed after two attempts, the order will be automatically canceled and shipping fees will be deducted.<\/p>\r\n<p data-start=\"976\" data-end=\"1051\">Please check the product immediately upon receipt and ensure its condition.<\/p>\r\n<h2 data-section-id=\"1snbf58\" data-start=\"1058\" data-end=\"1079\">\u00a0Shipping Policy<\/h2>\r\n<p data-start=\"1081\" data-end=\"1182\">Punica provides shipping to all governorates in Egypt, starting from Dakahlia to all other regions.<\/p>\r\n<p data-start=\"1184\" data-end=\"1266\">Delivery time is usually <strong data-start=\"1209\" data-end=\"1233\">2 to 5 business days<\/strong>, depending on the governorate.<\/p>\r\n<p data-start=\"1268\" data-end=\"1314\">Shipping fees are displayed during checkout.<\/p>\r\n<p data-start=\"1316\" data-end=\"1458\">Orders are confirmed via call or message before shipping.<br data-start=\"1373\" data-end=\"1376\" \/>In case of any delay, our team will contact you immediately to explain the reason.<\/p>\r\n<p><!-- \/wp:heading --><\/p>\r\n<p><!-- \/wp:list --><\/p>\r\n<p><!-- wp:kadence\/advancedheading {\"uniqueID\":\"9_28b1bb-c1\",\"markBorder\":\"\",\"markBorderStyles\":[{\"top\":[null,\"\",\"\"],\"right\":[null,\"\",\"\"],\"bottom\":[null,\"\",\"\"],\"left\":[null,\"\",\"\"],\"unit\":\"px\"}],\"tabletMarkBorderStyles\":[{\"top\":[null,\"\",\"\"],\"right\":[null,\"\",\"\"],\"bottom\":[null,\"\",\"\"],\"left\":[null,\"\",\"\"],\"unit\":\"px\"}],\"mobileMarkBorderStyles\":[{\"top\":[null,\"\",\"\"],\"right\":[null,\"\",\"\"],\"bottom\":[null,\"\",\"\"],\"left\":[null,\"\",\"\"],\"unit\":\"px\"}],\"htmlTag\":\"p\"} --><\/p>\r\n<p><!-- \/wp:kadence\/advancedheading --><\/p>","protected":false},"excerpt":{"rendered":"<p>Return &amp; Exchange Request Procedure Contact our customer service via WhatsApp:Provide your order number and product images (if there is<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","footnotes":""},"class_list":["post-29957","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/punicaa.com\/en\/wp-json\/wp\/v2\/pages\/29957","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/punicaa.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/punicaa.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/punicaa.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/punicaa.com\/en\/wp-json\/wp\/v2\/comments?post=29957"}],"version-history":[{"count":6,"href":"https:\/\/punicaa.com\/en\/wp-json\/wp\/v2\/pages\/29957\/revisions"}],"predecessor-version":[{"id":29963,"href":"https:\/\/punicaa.com\/en\/wp-json\/wp\/v2\/pages\/29957\/revisions\/29963"}],"wp:attachment":[{"href":"https:\/\/punicaa.com\/en\/wp-json\/wp\/v2\/media?parent=29957"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}